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Patient Recruitment, Retention & Engagement

Clinical Trial Network supports our clinical teams in providing creative ways to recruit patients.

Recruitment is conducted through our EMR built-in screening system, which screens through our existing database of over 22,000 patients. We also work with third parties to recruit and provide out-of-practice patients from our diverse community, opted-in database, and other proven recruitment channels.​

Recruitment:

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The Call Center is the first point of contact for the patient recruitment process. Our staff obtains health information via a phone screen. The data is then processed and filtered to assess which trial would be appropriate for the patient. Once a trial is identified, our staff can set the first appointment for screening.

Our recruitment strategies and resources include:

  • Calling, texting, email campaigns

  • Chart and medical records review

  • Investigator’s internal patient database

  • TV, radio, local newspapers

  • Social media ads: Facebook, Instagram, LinkedIn, Twitter

  • Referral networks, referral emails/letters to selected hospitals/general practice clinics

  • Brochures, flyers, and posters inside multi-specialty practice

  • Patient-to-patient referrals

Phone Operator
Doctor and Patient

Retention:

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  • Our staff is engaging, knowledgeable, and welcoming

  • Keep patients updated on their health, medical condition(s), and progress of study (consistent communication)

  • Outpatient volunteers have staff personnel they can reach for questions or emergencies

  • Results can be sent to PCP upon request

  • Make patients feel appreciated: thank you cards/notes, follow-up for another study, birthday cards/emails, newsletters

  • Visit reminders: phone call, text messages, and emails prior to next visit

  • Identify patients who need transportation assistance to prevent cancellations

  • Compliance reminders

  • Educational support throughout study

  • Ensure payments are processed timely

  • 24-hour general inquiry response

Engagement:

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CTN is constantly looking to grow our referral network by hosting Lunch and Learns with area physicians to educate them regarding current clinical studies. 

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We maintain great relationships with the following organizations to help achieve our target study volunteers:

  • Support Groups - Members and volunteers for local chapters of disease specific support groups

  • Health Fairs - Periodic general health screenings performed by our network of physicians

  • Senior living facilities - Good rapport with staff and residents of 20+ locations

  • Nursing homes - Close association with the nursing staff, case workers, and administration of 20+ locations

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FOR MORE INFORMATION 

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